FAQs

If you have a question, please consult our list of frequently asked questions before reaching out for assistance.

What types of carpets do you offer?

At Royal Thread Artsy by Harsh, we offer an exclusive collection of handcrafted carpets, including:

  • Traditional Rugs: Timeless designs with intricate patterns inspired by cultural heritage.
  • Modern Carpets: Contemporary styles to complement urban interiors.
  • Custom-Made Carpets: Personalized designs to suit your unique taste and space.
Are your carpets handmade?

Yes, all our carpets are meticulously handcrafted by skilled artisans, ensuring superior quality and craftsmanship. Each piece is a work of art, made with attention to detail and precision.

What materials are used in your carpets?

We use high-quality materials to ensure durability and comfort, including:

  • Natural Wool: Soft, resilient, and naturally stain-resistant.
  • Silk: Adds a luxurious sheen and softness.
  • Cotton: Lightweight and easy to maintain.
  • Blends: A combination of fibers for enhanced durability and style.
How do I choose the right carpet for my space?

Choosing the right carpet depends on various factors:

  • Room Size: Larger rugs make a room look spacious, while smaller rugs can define areas.
  • Color Scheme: Choose colors that complement or contrast with your existing décor.
  • Purpose: High-traffic areas require durable materials, while living rooms can have more delicate, luxurious options.
    If you need help selecting the perfect carpet, feel free to contact our team for personalized assistance.
Do you offer custom designs and sizes?

Yes, we specialize in custom-made carpets to fit your unique requirements. You can choose the design, size, color palette, and material. Contact us with your specifications, and our team will bring your vision to life.

How do I care for and maintain my carpet?

To maintain the beauty and longevity of your handcrafted carpet:

  • Vacuum regularly to remove dust and dirt.
  • Rotate the carpet periodically to ensure even wear.
  • Spot clean spills immediately with a clean, damp cloth.
  • Professional cleaning is recommended every 12-18 months for deep cleaning.
Are the colors in the carpets true to the images on the website?

We strive to showcase accurate colors, but variations may occur due to different screen settings and lighting conditions. If you’re unsure, feel free to contact us for additional images or details.

Do you provide international shipping for carpets?

Yes, we ship our handcrafted carpets worldwide. Our logistics partners ensure safe and reliable delivery. Shipping charges and delivery timelines vary depending on the destination.

What is your return and exchange policy for carpets?

We accept returns and exchanges within 7 days of delivery, provided the carpet is unused, undamaged, and in its original packaging. Custom-made carpets are non-returnable, as they are crafted exclusively for you.

How can I place an order or get more information?

You can easily place an order through our website by selecting your desired carpet and proceeding to checkout. For custom designs or inquiries, reach out to us via:

Still have questions?

Our team is here to help! Feel free to reach out for any additional information or assistance.

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